3g777 Privacy Policy — How We Protect Your Data

This Privacy Policy ("Policy") describes how 3g777 ("Platform", "We", "Us", or "Our") collects, processes, stores, and protects the personal information of users ("Player", "You", or "Your") who access the 3g777 platform. By registering an account or continuing to use the 3g777 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.

This Policy applies to all users accessing the 3g777 platform from Bangladesh — whether from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — and to all information collected via the 3g777 website, mobile platform, and any related services. This Policy should be read alongside the 3g777 Terms and Conditions and Responsible Gaming Policy, which together form the full agreement between you and 3g777.

1. Information We Collect

3g777 collects only the information that is necessary to operate the platform securely, comply with applicable regulations, and provide you with a personalised gaming experience. The categories of information we collect are described below.

• Registration and Identity Information
  When you create a 3g777 account, we collect your name, date of birth, registered mobile number, and any identity documentation you provide during KYC verification. This information is required to confirm your age (21+ only), verify your identity, and prevent the creation of duplicate accounts. We may also collect your division or city of residence (e.g., Dhaka, Chittagong, Sylhet) for fraud-prevention and localisation purposes.
• Financial Transaction Data
  We collect records of all deposits and withdrawals processed through your account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, and transaction reference numbers. This data is retained for fraud prevention, AML compliance, and dispute resolution. We do not store your full payment credentials — only the masked wallet number or card reference provided by the payment processor.
• Usage and Device Data
  We automatically collect technical data about how you interact with the 3g777 platform, including your IP address, device type, operating system, browser or app version, pages visited, games played, session duration, and in-game actions. This data is used to improve platform performance, detect fraudulent or suspicious behaviour, and personalise your experience. We do not use this data to identify you personally beyond what is necessary for security purposes.
• Communications Data
  When you contact the 3g777 support team via email or any other channel, we retain a record of that communication — including the content of your message, the date and time sent, and any attachments. This is used to track and resolve your enquiry, maintain quality standards, and fulfil our legal obligation to retain records of regulatory-related communications.

3. Sharing and Disclosure of Your Information

3g777 does not sell, rent, or trade your personal information to any third party. We may share your information in the limited circumstances described below.

• Service Providers
  We share limited personal information with carefully selected third-party service providers who assist in operating the 3g777 platform — including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), fraud-detection providers, and platform infrastructure partners. These providers are contractually bound to process your data only for the specific purpose for which it was shared and in accordance with applicable data-protection standards. They may not use your data for their own commercial purposes.
• Legal and Regulatory Disclosure
  We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other government authorities in Bangladesh where we are legally required to do so, where disclosure is necessary to protect the safety of any person, or where disclosure is required to investigate, prevent, or take action regarding illegal activity, suspected fraud, or violations of our Terms and Conditions.
• Business Transfers
  In the event that 3g777 undergoes a merger, acquisition, or sale of all or part of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result from the transaction before the transfer takes effect.

5. Your Rights and Data Retention

As a user of the 3g777 platform, you hold a number of rights in relation to your personal information. These rights are described below along with how you can exercise them.

• Right of Access
  You have the right to request a copy of the personal information that 3g777 holds about you. To submit a data access request, contact our support team by email with the subject line "Data Access Request" and include the mobile number registered to your account. We will respond within 30 days of receiving your request.
• Right to Rectification
  If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact our support team with details of the information you believe to be inaccurate and the correction you are requesting.
• Right to Erasure
  You may request the deletion of your personal data at any time by contacting the 3g777 support team. Please note that we may be required by applicable law to retain certain categories of data — in particular, financial transaction records — for a minimum retention period. In such cases, we will delete your data as soon as the mandatory retention period expires. Once deletion is processed, your account cannot be restored.
• Data Retention Periods
  Account registration data and communication records are retained for the duration of your account's active status and for a period of up to five years following account closure, as required by applicable regulatory obligations. Financial transaction records may be retained for up to seven years in line with standard financial record-keeping requirements. Anonymised and aggregated analytics data may be retained indefinitely as it cannot be used to identify any individual.